Refund Policy

Effective date: 25 September 2026

No refunds, except special cases

Plans are not refundable once bought, because the papers and solutions are made available to you straight away.

In special cases, for example if you were charged twice or paid but could not get access, write to [email protected] from the email on your account and quote your order number. We review every request and reply by email.

The free sample test is free; there is nothing to refund.

How approved refunds are paid

An approved refund goes back to the original payment method through Razorpay. Your bank usually takes 5 to 7 working days to show it. When a refund is processed, access to that plan ends.

Institute plans

If you bought a plan on an institute's website, the same rule applies: we process your payment and any refund.

Contact

[email protected]. Grievances: our Grievance Officer, [email protected].

Version 2, published Sep 25, 2026